FAQ

1. What are the requirements to rent a car in Rwanda?
   • You need a valid driver’s license, a passport, and a credit card. Some companies may also require an International Driving Permit (IDP).
2. How old do I need to be to rent a car in Rwanda?
   • The minimum age is typically 21 years old, but some rental agencies may require you to be at least 25 years old.
3. Do I need an international driving permit to rent a car in Rwanda?
   • An International Driving Permit is recommended, especially if your driver’s license is not in English.
4. What documents do I need to provide when renting a car?
   • You need to provide a valid driver’s license, passport, and a credit card. An International Driving Permit may also be required.
5. Can I rent a car with a credit card?
   • Yes, most rental companies require a credit card for the deposit and payment.
6. What types of cars are available for rent?
   • Options typically include economy cars, SUVs, luxury vehicles, and sometimes specialized vehicles like 4x4s.
7. Do you offer 4×4 vehicles or SUVs?
   • Yes, 4×4 vehicles and SUVs are available, particularly useful for rural or off-road driving.
8. Can I rent a car for just one day?
   • Yes, you can rent a car for a single day or any duration you need.
9. How do I make a reservation?
   • Reservations can be made online through the rental company’s website, by phone, or in person at their office.
10. Can I modify or cancel my reservation?
    • Yes, you can modify or cancel your reservation, but be aware of any cancellation policies and fees.

Pricing and Payment

11. What is included in the rental price?
    • The rental price typically includes the use of the vehicle, basic insurance coverage, and sometimes unlimited mileage. Check specifics with the rental company.
12. Are there any additional fees or charges?
    • Additional fees may include insurance upgrades, additional driver fees, GPS rental, fuel charges, and late return fees.
13. Do you offer any discounts or promotions?
    • Yes, many rental companies offer discounts or promotions, especially for early bookings or long-term rentals.
14. Is a deposit required?
    • Yes, a deposit is usually required and is held on your credit card until the car is returned in good condition.
15. Can I pay with cash?
    • Most companies prefer credit cards for payment and deposits. Cash payments are usually not accepted.
16. Are there any surcharges for additional drivers?
    • Some rental agencies charge a fee for each additional driver. Check the company’s policy for specifics.
17. What is the fuel policy?
    • The common fuel policy is “full-to-full,” meaning you need to return the car with a full tank. Some companies offer “prepaid fuel” options.
18. Are there any extra charges for insurance?
    • Yes, additional insurance coverage often incurs extra charges. Basic insurance is typically included, but you can opt for additional coverage for more protection.
19. Do you accept debit cards?
    • Debit cards are generally not accepted for car rentals. A credit card is usually required for security and deposit purposes.
20. What happens if I return the car late?
    • Late returns may incur additional charges, often calculated on an hourly or daily basis. Check the rental agreement for specifics.

Insurance and Coverage

21. What insurance options are available?
    • Insurance options typically include basic coverage (collision damage waiver), theft protection, and third-party liability. Additional coverage can be purchased.
22. Is insurance mandatory?
    • Yes, basic insurance is typically mandatory and included in the rental cost, but you can purchase additional coverage for more protection.
23. What is covered under the basic insurance?
    • Basic insurance usually covers collision damage, theft, and third-party liability. However, it may not cover certain damages or losses.
24. Can I purchase additional insurance coverage?
    • Yes, you can usually purchase additional insurance for extra coverage such as zero excess protection, personal accident insurance, or enhanced theft protection.
25. What should I do in case of an accident?
    • In case of an accident, contact the rental company immediately, provide details to local authorities if needed, and complete any necessary paperwork.
26. Are there any coverage exclusions?
    • Common exclusions include damage from off-road driving, driving under the influence, and driving without authorization. Check the rental agreement for specific exclusions.
27. Does the insurance cover theft?
    • Basic insurance often includes theft protection, but check the details to ensure you are covered. Additional theft protection can usually be purchased.
28. What is the deductible for insurance claims?
    • The deductible amount varies by rental company and insurance option. Check the terms of your insurance coverage for the exact amount.
29. Are there any special insurance requirements for driving in certain areas?
    • Insurance requirements can vary for different regions, especially for remote or off-road areas. Confirm with the rental company about any specific requirements.
30. Does the insurance cover damage to tires and windows?
    • Basic insurance often excludes tire and window damage. Additional coverage for these items can typically be purchased.

Vehicle Condition and Maintenance

31. How do I check the condition of the car before driving off?
    • Conduct a thorough inspection of the car, noting any existing damage or issues, and ensure these are documented in the rental agreement.
32. What should I do if the car breaks down?
    • Contact the rental company’s roadside assistance number immediately. They will guide you through the next steps, which may include a replacement vehicle.
33. How often do you service your vehicles?
    • Rental companies usually follow a regular maintenance schedule. Cars are serviced based on manufacturer recommendations and rental company policies.
34. What if I encounter a mechanical issue?
    • Report the issue to the rental company immediately. They will advise you on whether to return the car or get a replacement vehicle.
35. Can I request a replacement vehicle if needed?
    • Yes, if you experience a mechanical issue or other problems, you can request a replacement vehicle from the rental company.
36. Are there roadside assistance services available?
    • Yes, most rental companies provide roadside assistance as part of their service or as an optional extra.
37. How do I report a vehicle issue?
    • Report any vehicle issues directly to the rental company’s customer service or roadside assistance department.
38. What should I do if the car gets a flat tire?
    • If you get a flat tire, contact the rental company for guidance. They may provide roadside assistance or instructions for replacing the tire.
39. Is the car equipped with a spare tire?
    • Most rental cars come with a spare tire, but check with the rental company to confirm and ensure the spare is in good condition.
40. How is the car’s cleanliness maintained?
    • Rental companies clean and sanitize vehicles before each rental. You can also request additional cleaning if needed.

Driving and Usage

41. Are there any driving restrictions or rules I should be aware of?
    • Follow local traffic laws and regulations. Be aware of road conditions, speed limits, and any specific driving rules for Rwanda.
42. Can I drive outside of Rwanda with the rental car?
    • Cross-border travel may be restricted. Check with the rental company regarding policies and any additional paperwork needed for international travel.
43. What is the speed limit in Rwanda?
    • Speed limits vary: typically 60 km/h in urban areas and 100 km/h on highways. Always check local signs for specific limits.
44. Are there any specific road signs or signals to be aware of?
    • Familiarize yourself with local road signs and signals. Rwandan road signs are similar to those in other countries but may have specific local variations.
45. Is there a mileage limit on the rental?
    • Many rentals include unlimited mileage, but some may have limits. Check the terms of your rental agreement for details.
46. Can I use the car for off-road driving?
    • Off-road driving may be restricted depending on the rental company’s policy and the type of vehicle. Verify with the rental company.
47. Do you provide GPS navigation systems?
    • Some rental companies offer GPS units as an optional extra. Check availability and pricing when making your reservation.
48. Are there any toll roads or charges I should know about?
    • Be aware of potential toll roads and additional charges in Rwanda. These are generally not covered by the rental fee.
49. Can I take the car to national parks or remote areas?
    • This may depend on the vehicle type and rental company policy. Confirm with the rental agency if you plan to visit national parks or remote locations.
50. What should I do if I receive a traffic ticket?
    • Notify the rental company and pay the ticket promptly. The company may handle the payment on your behalf and charge you later.

Pickup and Drop-off

51. Where can I pick up the rental car?
    • You can typically pick up your rental car at the rental company’s office, at the airport, or at a designated location based on your reservation.
52. Can I arrange for a car to be delivered to my location?
    • Many companies offer delivery services for an additional fee. Check with the